Privacy Policy

1. Who We Are

Party.net.au ("we", "us", "our") is an Australian online retailer of party supplies, party decorations, and related products. We operate the website at https://party.net.au.

ABN: [Your ABN] | Registered in: [Your State], Australia

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: name, username or similar identifier
• Contact data: email address, phone number, delivery and billing address
• Transaction data: details of products purchased and payments made
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
• Usage data: information about how you use our website and services
• Marketing data: your preferences in receiving marketing from us

We do not intentionally collect any Special Categories of Personal Data (such as health data, racial or ethnic origin, or religious beliefs).

3. How We Collect Your Information

We collect personal information through:

• Direct interactions when you place an order or contact us
• Automated technologies including cookies, server logs, and similar tracking technologies (only with your consent)
• Third parties such as payment processors and delivery partners

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We obtain your consent before placing any non-essential cookies on your device. You may manage your cookie preferences at any time via the banner shown on your first visit.

We use the following types of cookies:

• Strictly necessary cookies: Required for the website to function — no consent needed
• Analytics cookies (Google Analytics): Help us understand how visitors interact with our website. Only loaded with your consent. IP anonymisation is enabled. Data may be processed by Google LLC in the United States under Standard Contractual Clauses.
• Marketing cookies: Used to deliver relevant advertisements. Only loaded with your consent.

You may withdraw your cookie consent at any time by clearing your browser's local storage or cookies and re-visiting our site.

5. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders for party supplies
• Manage our relationship with you, including customer service
• Send transactional communications (order confirmations, shipping updates)
• Send marketing communications where you have opted in (you may opt out at any time)
• Improve our website and services through analytics
• Comply with legal obligations
• Detect and prevent fraud

6. Disclosure of Your Information

We may share your personal information with:

• Service providers who assist us in operating our website and business (payment processors, delivery companies, email service providers) — bound by confidentiality obligations
• Analytics providers such as Google Analytics (subject to your cookie consent)
• Advertising platforms such as Meta (Facebook) Ads — only with your consent to marketing cookies
• Legal authorities where required by Australian law

We do not sell your personal information to any third party.

7. International Data Transfers

Some of our service providers (including Google and Meta) are based outside Australia. Where data is transferred internationally, we ensure appropriate protections are in place, such as Standard Contractual Clauses or equivalent mechanisms, in accordance with APP 8.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order data is typically retained for 7 years in accordance with Australian tax law.

9. Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental loss, destruction, alteration, disclosure, or unauthorised access. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Make a complaint about a breach of the Australian Privacy Principles
• Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details below.

11. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.

14. Contact Us & Complaints

For privacy-related questions, requests, or complaints, please contact:

• Privacy Officer: Party.net.au
• Website: https://party.net.au
• Email: [your email address]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.